MCO Consultants Inc. is a HR Consulting and Recruiting firm based in Saint John, New Brunswick, Canada, dedicated to providing evidence-based HR and Recruitment services to small to medium sized businesses, and nonprofit organizations in Canada, with a focus on Atlantic Canada and the Maritimes.

Job purpose

Duties and responsibilities

• Greet guests in a friendly, courteous manner and guide them to their tables
• Present menus, answer questions, and make recommendations based on customers’ preferences
• Take accurate food and drink orders and relay them to kitchen staff promptly
• Serve orders efficiently and ensure that dishes are delivered as per restaurant standards
• Check with customers throughout their meals to ensure satisfaction and address any issues
• Prepare and serve non-alcoholic and alcoholic beverages as required, ensuring responsible service practices
• Clear tables, reset for the next guests, and assist in maintaining cleanliness throughout the dining area
• Process payments and handle cash, credit, or debit transactions accurately
• Follow all health and safety regulations to ensure a safe environment for staff and patrons
• Assist with opening and closing duties, including stocking supplies and cleaning as required

Qualifications

• Previous experience as wait staff or in a similar customer service role is preferred
• Previous experience in a restaurant or hospitality role preferred but not required
• Excellent verbal communication and interpersonal skills
• Ability to handle a fast-paced environment and manage multiple tasks simultaneously
• Basic math skills for handling cash and processing payments
• Knowledge of food and beverage items, including understanding of dietary restrictions and allergies
• Responsible Beverage Service certification (such as Smart Serve, Serving It Right) is an asset
• Flexible availability, including evenings, weekends, and holidays
• High school diploma or equivalent is preferred
• Ability to stand and walk for long periods and lift up to 25 lbs

Competency and Skill Requirements

• Clear and concise communication with guests and team members, including taking accurate orders and relaying information to the kitchen.
• Ability to engage warmly with guests, address inquiries, and ensure a positive dining experience.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tables, orders, and tasks simultaneously without compromising service quality.
• Positive attitude and a commitment to teamwork.
• Ability to ensure orders are correct, tables are set properly, and guests’ needs are met consistently.
• Ability to handle customer complaints, resolve issues quickly, and adapt to unexpected situations.
• Working effectively with kitchen staff and other servers to ensure a smooth dining experience.
• Comfort with handling transactions, calculating tips, and processing payments accurately.
• Adhering to food safety regulations and maintaining cleanliness to ensure a safe dining environment.
• Familiarity with menu items, specials, and dietary information to confidently make recommendations.

Working conditions / Physical requirements

• Availability to work flexible hours, including evenings, weekends, and holidays
• Ability to stand and walk for extended periods and carry trays of food and beverages