Receptionist (ON-DEMAND TEMPORARY EMPLOYEE INVENTORY)

MCO Consultants Inc. is a HR Consulting and Recruiting firm based in Saint John, New Brunswick, Canada, dedicated to providing evidence-based HR and Recruitment services to small to medium sized businesses, and nonprofit organizations in Canada, with a focus on Atlantic Canada and the Maritimes.

Job purpose

Duties and responsibilities

• Customer Service and Greeting

  • Welcome and greet visitors with a friendly demeanor, ensuring they feel valued and comfortable.
  • Manage visitor sign-in processes, maintain security protocols, and guide visitors to the appropriate contacts or departments.
  • Respond promptly to in-person, phone, and email inquiries, providing information or redirecting to relevant team members as needed.
  • Maintain knowledge of the company’s services, departments, and key personnel to assist with inquiries effectively.

  Administrative Support

  • Answer and direct incoming calls, handle inquiries, take messages, and route calls to the appropriate person.
  • Schedule appointments, coordinate meeting room bookings, and manage calendars for common spaces or executive personnel if required.
  • Perform data entry, maintain records, and handle other routine administrative tasks such as filing, photocopying, and faxing.
  • Sort, distribute, and manage incoming and outgoing mail, courier shipments, and deliveries.

  Office Coordination and Maintenance

  • Ensure the reception and common areas are clean, organized, and presentable.
  • Maintain and manage office supplies inventory for the front desk and common areas, placing orders as necessary.
  • Oversee upkeep of reception-area equipment (e.g., printer, scanner, phone) and report any maintenance needs to management.
  • Support with preparation for company events, meetings, or client visits by organizing materials and refreshments as required.

  Support for Daily Operations

  • Provide basic support to other departments with clerical tasks or specific requests.
  • Coordinate with building management or security for any office access requirements, maintenance, or safety protocols.
  • Assist with ad hoc projects and tasks as directed by supervisors or team leads.

Qualifications

• High school diploma or equivalent; additional training or certification in customer service or office administration is an asset.
• Prior experience in a receptionist or front-desk role preferred, especially within an office or service environment.
• Proficient in MS Office (Word, Excel, Outlook) and basic familiarity with scheduling software or CRM systems.
• Excellent interpersonal skills with a professional, positive attitude.
• Ability to work flexible hours, including occasional evenings or weekends, as required.
• Strong organizational skills with attention to detail and reliability.

Competency and Skill Requirements

• Attention to Detail – Ensures shelves are well-stocked, organized, and meet store display standards.
• Time Management – Efficiently manages time to complete stocking tasks while maintaining product organization and display.
• Communication Skills – Communicates effectively with store management and team members about stock needs and other relevant information.
• Customer Service Orientation – Approaches customers courteously, providing assistance and enhancing their shopping experience.
• Physical Stamina – Comfortable with standing, walking, lifting (up to [specified weight, e.g., 50 lbs]), and bending throughout the shift.
• Problem Solving – Ability to resolve minor issues independently, such as reorganizing stock or assisting customers with basic questions.

Working conditions / Physical requirements

• Physical Environment:
  • Primarily stationed at the front desk in an office or retail environment.
  • Work may involve sitting for long periods while handling phone calls, emails, and in-person inquiries.
  • Frequently use computers, phones, and other standard office equipment.
• Work Schedule:
  • Occasional evenings, weekends, or holidays depending on the organization’s hours.
  • Part-time positions may include shorter shifts or variable hours based on staffing needs.
• Customer Interaction:
  • High degree of interaction with clients, visitors, and team members, requiring a friendly and professional demeanor at all times.
  • Must be prepared to handle various personalities and customer concerns, and escalate issues to management as needed.
• Noise Levels:
  • Moderate noise level typical of an office environment, with occasional noise from visitors, phone calls, and office machines.
• Stress Levels:
  • May experience periods of high stress, especially during peak business hours or when managing multiple tasks.
  • Must be able to stay calm, organized, and efficient under pressure to provide quality customer service.
• Health and Safety Requirements:
  • Standard office safety protocols apply, with adherence to any additional health and safety guidelines as set by the company.
  • Receptionist may need to follow ergonomic practices to prevent strain from sitting or using office equipment for extended periods.
• Dress Code:
  • Typically business casual or as outlined by company policy, maintaining a professional appearance to greet clients and visitors.