Retail Sales Associate (ON-DEMAND TEMPORARY EMPLOYEE INVENTORY)

MCO Consultants Inc. is a HR Consulting and Recruiting firm based in Saint John, New Brunswick, Canada, dedicated to providing culturally intelligent HR and Recruitment services to small to medium sized businesses in Canada with a focus on Atlantic Canada and the Maritimes.

Job purpose

Duties and responsibilities

Customer Service

• Greet customers warmly and offer assistance with product selection and inquiries.
• Provide product knowledge and recommendations to meet customer needs and preferences.
• Handle customer complaints and issues professionally, escalating to the Store Manager when necessary.

Sales and Product Promotion

• Achieve and exceed individual and store sales targets through proactive selling techniques.
• Upsell and cross-sell products to maximize sales and enhance the customer shopping experience.
• Stay informed about current promotions, new products, and sales events to effectively promote them to customers.

Transaction Processing

• Accurately process sales transactions, returns, and exchanges using the point-of-sale (POS) system.
• Handle cash, credit, and debit transactions securely, ensuring accuracy and adherence to store policies.
• Assist with opening and closing procedures, including cash handling and reconciliation.

Store Maintenance and Merchandising

• Maintain a clean, organized, and visually appealing store environment, including product displays and shelves.
• Restock merchandise as needed and ensure products are correctly labeled and priced.
• Assist with inventory management, including receiving shipments and conducting stock checks.

Team Collaboration

• Work collaboratively with team members to achieve store goals and provide excellent customer service.
• Participate in team meetings and contribute ideas for improving sales and customer satisfaction.
• Assist with training new team members and share product knowledge and sales techniques.

Product Knowledge

• Stay up-to-date with product features, benefits, and industry trends to provide accurate information to customers.
• Attend training sessions and workshops to enhance product knowledge and sales skills.
• Act as a brand ambassador, representing the store’s values and promoting a positive image to customers.

Operational Support

• Assist with store operations, including opening and closing tasks, housekeeping, and inventory management.
• Follow store policies and procedures, including health and safety guidelines.
• Support promotional activities, such as in-store events and product launches.

Qualifications

• High school diploma or equivalent; additional education in retail, sales, or related fields is a plus.
• Previous retail sales experience is preferred, but not required.
• Strong customer service skills with a focus on building positive customer relationships.

Competency and Skill Requirements

• Excellent communication and interpersonal skills, with the ability to interact effectively with customers and team members.
• Strong sales skills, with a proven ability to meet or exceed sales targets.
• Proficiency in using POS systems and handling cash transactions.
• Ability to work in a fast-paced environment, with strong organizational and multitasking abilities.
• A positive, energetic attitude and a passion for retail and customer service.

Working conditions / Physical requirements

There are special working conditions for this position.

• Ability to stand, walk, and move around the store for extended periods.
• Must be able to lift and carry merchandise and equipment as needed (up to 30 lbs).
• Flexibility to work various shifts, including evenings, weekends, and holidays, based on store needs.