MCO Consultants Inc. is a HR Consulting and Recruiting firm based in Saint John, New Brunswick, Canada, dedicated to providing culturally intelligent HR and Recruitment services to small to medium sized businesses in Canada with a focus on Atlantic Canada and the Maritimes.

Job purpose

Duties and responsibilities

• Customer Service

  • Greet customers warmly, take their orders accurately, and answer any questions about the menu.
  • Provide a quick, efficient, and friendly experience, ensuring customer satisfaction at all times.
  • Process payments using the point-of-sale (POS) system and handle cash, debit, and credit transactions responsibly.

  Food Preparation and Presentation

  • Prepare food items according to restaurant standards and recipes, including cooking, assembling, and packaging menu items.
  • Follow portion control, presentation guidelines, and quality standards to ensure a consistent dining experience.
  • Maintain awareness of dietary needs and respond to requests (e.g., food allergies) accurately and responsibly.

  Sanitation and Cleanliness

  • Ensure all workstations, kitchen areas, and dining spaces are clean, organized, and stocked.
  • Assist with regular cleaning and sanitization of equipment, utensils, and surfaces to meet health and safety standards.
  • Follow all food safety regulations, including proper handling, storage, and disposal of food items.

  Operational Support

  • Help with opening and closing duties, including setup and breakdown of food stations, cleaning, and restocking supplies.
  • Work as a team with other staff members to manage peak service times and assist each other as needed.
  • Monitor inventory levels and communicate with management regarding low supplies or equipment needs.

  Health and Safety Compliance

  • Adhere to provincial and federal health and safety standards to provide a safe environment for customers and staff.
  • Participate in training sessions and follow guidelines on food handling, sanitation, and personal safety.
  • Be aware of emergency procedures and know how to respond in case of accidents, spills, or other incidents.

Qualifications

• Previous experience in a fast food, quick-service, or customer service environment is an asset, but not required.
• Basic math skills and comfort with point-of-sale (POS) systems.
• Strong interpersonal skills with a positive, customer-oriented attitude.
• Physical ability to stand for long periods, lift up to [specific weight, e.g., 25 lbs], and handle the physical demands of a fast-paced environment.
• Availability for flexible shifts, including evenings, weekends, and holidays.
• Food Handler’s Certificate or other relevant food safety certifications (preferred but not required).

Competency and Skill Requirements

• Customer Service Orientation – Engages positively with customers, addresses complaints efficiently, and ensures customer satisfaction.
• Teamwork – Works collaboratively with other team members to deliver a seamless dining experience.
• Attention to Detail – Ensures food is prepared according to guidelines and orders are accurately fulfilled.
• Time Management and Efficiency – Works quickly and effectively to meet the fast-paced demands of the environment.
• Communication Skills – Communicates clearly with customers and colleagues and can follow instructions well.
• Adaptability and Flexibility – Adjusts to new tasks or shifts in responsibilities as needed, particularly during busy periods.

Working conditions / Physical requirements

• Availability to work flexible hours, including evenings, weekends, and holidays
• Ability to stand and walk for extended periods
• Ability to stand for long periods, lift up to [specific weight, e.g., 25 lbs], and handle the physical demands of a fast-paced environment.