MCO Recruiting
MCO Consultants Inc. is a HR Consulting and Recruiting firm based in Saint John, New Brunswick, Canada, dedicated to providing culturally intelligent HR and Recruitment services to small to medium sized businesses in Canada with a focus on Atlantic Canada and the Maritimes.
Job purpose
The Cashier is responsible for processing customer transactions accurately and efficiently, providing excellent customer service, and maintaining a clean and organized checkout area. This role involves handling cash, credit, and debit transactions, resolving customer inquiries, and supporting the overall operations of the store. The Cashier plays a crucial role in ensuring a positive shopping experience for customers by delivering prompt and courteous service.
Duties and responsibilities
Transaction Processing
- Operate the point-of-sale (POS) system to process sales transactions, returns, and exchanges accurately.
- Handle cash, credit, and debit transactions securely, ensuring accuracy and compliance with store policies.
- Issue receipts, refunds, and change to customers promptly and courteously.
Customer Service
- Greet customers as they approach the checkout, offering friendly and attentive service.
- Assist customers with inquiries about products, pricing, promotions, and store policies.
- Resolve customer complaints and issues, escalating to the Store Manager when necessary.
Checkout Area Maintenance
- Maintain a clean, organized, and well-stocked checkout area, including cash registers and counters.
- Ensure that all promotional materials and signage are properly displayed at the checkout.
- Restock bags, receipt paper, and other supplies as needed to ensure smooth operations.
Operational Support
- Assist with opening and closing procedures, including cash handling, drawer reconciliation, and store security.
- Monitor checkout lines to ensure a smooth flow of customers and reduce wait times.
- Support other store operations, such as restocking shelves, when not at the checkout.
Sales Support
- Promote current sales, promotions, and loyalty programs to customers during checkout.
- Upsell and cross-sell products to enhance the customer shopping experience and increase sales.
- Stay informed about product knowledge and store promotions to provide accurate information to customers.
Team Collaboration
- Work collaboratively with other team members to achieve store goals and ensure excellent customer service.
- Participate in team meetings and contribute ideas for improving sales and customer satisfaction.
- Assist in training new cashiers and sharing best practices.
Loss Prevention and Security
- Monitor checkout activities to prevent theft, fraud, and other security risks.
- Follow store procedures for handling suspicious activities, including notifying management.
- Ensure that cash handling and transaction processing comply with store policies and security guidelines.
Qualifications
- High school diploma or equivalent.
- Previous experience as a cashier or in a customer service role is preferred.
- Basic math skills and familiarity with cash handling procedures.
Competency and Skill Requirements
- Strong communication and interpersonal skills, with a focus on providing excellent customer service.
- Ability to handle cash transactions accurately and efficiently.
- Proficiency in using POS systems and basic computer skills.
- Attention to detail and strong organizational skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Positive attitude and a commitment to teamwork.
Working conditions / Physical requirements
- Ability to stand for extended periods.
- Must be able to lift and carry materials and equipment as needed (up to 20 lbs).
- Flexibility to work various shifts, including evenings, weekends, and holidays, based on store needs.
To apply for this job email your details to recruiting@mcorecruiting.ca